Turns out I’m not the only one. Check out today’s ComputerWorld blog by on the exact same topic:
“The external HD “industry” needs to be way, WAY more upfront about what users can realistically expect from these drives.
Most users who aren’t in IT buy these drives FOR backup. It doesn’t occur to them that they should be backing up that backup, and then even backing up THAT one to DVDs. On top of that, most of these drives are poorly made. Just do a cursory search and you’ll turn up failure, after failure, after failure. The industry, and certain manufacturers in particular (I’m looking at YOU LaCie) need to be more honest about the fact that their drives really *shouldn’t* be relied upon. They also should explain, upfront, that if something does go wrong “mechanically” with the drives, that they will NOT help, AT ALL, with the recovery of the data. Even though the data was lost due to a mechanical failure, which is their responsibility.
The “bigger disks” which are upwards of 2TB are very tempting at around $500. But what they don’t tell you is that if that drive (which is really 4 drives in a RAID) fails… upwards of 10k to recover the data. That is a BIG pricetag. And something that needs to be communicated CLEARLY to potential customer.”
And here’s a response to my comment on digg about the fact that LaCie should be “more upfront” about the fact that their 2TB drive is, in fact, FOUR 500GB drives in a RAID array:
“No, it’s LaCie’s fault. The reason it’s their fault is that they advertise their drives as perfect for backup but don’t tell the buyer that they acheived their 1 tb size using 2 drives linked using raid 0, worse they don’t tell buyers what this means. This omission is the suff of lawsuits and if a few more buyers lose their data probably will result in one.”