Comments on: Boycott LaCie http://opinionopolis.com/2008/02/27/boycott-lacie/ Politics, Marketing, Technology, Consumerisms, Etc Sun, 20 May 2012 20:15:53 +0000 hourly 1 http://wordpress.com/ By: Charlie http://opinionopolis.com/2008/02/27/boycott-lacie/#comment-360 Thu, 13 Oct 2011 01:56:25 +0000 http://junglenyc.wordpress.com/?p=30#comment-360 Any news on the class action suit?.. I’d like to join if any law firm sees the opportunity. This company (LaCie) is not paying attention to the number of complaints about their products “designed by Neil Paulton”. poor guy.. he is getting a terrible reputation on his designs… I wonder if LaCie thought that maybe the design would compensate for the bad quality of the hard drive assembly and their terrible tech support and warranty service.
I bought a 4TB MAX Space NAS. The drive could not be accessed from the internet as advertised and the tech support guys do not have a clue what that means. 8 months after the unit could not upgrade its OS to the latest version. After 12 days of tech support misleading and false instructions they concluded a warranty repair was needed. They asked for the unit to be returned (this is where they still you new unit and give you an even older refurbished unit). 20 days after a “reconditioned” one was sent. It also failed to update the OS, I set it up for RAID to protect my data and ONE DAY LATER!!!!!! one of the 2TB hard drives crashed. The data nor the OS could be accessed… Now I am almost 2 months out of the nicely designed drive, because they do not have an old enough refurbished drive to send. This is a lemon !!!. Isn’t there a lemon law that can be used to suit their behinds?.

]]> By: Lee http://opinionopolis.com/2008/02/27/boycott-lacie/#comment-345 Sat, 23 Apr 2011 21:29:16 +0000 http://junglenyc.wordpress.com/?p=30#comment-345 *Update* – Lacie did end up replacing my dead external hard drive with a brand new one that had firewire. Has been working great since then.

]]> By: Nicholas Migliaccio http://opinionopolis.com/2008/02/27/boycott-lacie/#comment-241 Wed, 23 Dec 2009 21:37:31 +0000 http://junglenyc.wordpress.com/?p=30#comment-241 Faris,
I have just experienced the same problem with a Lacie power supply and found this forum while researching it. My firm is investigating bringing a lawsuit against Lacie for their power supplies. If you would like to discuss your potential claims, please contact me at nmigliaccio@masonlawdc.com.
Nick Migliaccio

]]> By: Faris http://opinionopolis.com/2008/02/27/boycott-lacie/#comment-232 Mon, 07 Dec 2009 18:37:10 +0000 http://junglenyc.wordpress.com/?p=30#comment-232 Hey guys,

I have a 1 TB d2 Extreme LaCie external hard disk. It came with a 2-year limited warranty; at least this is what their support website told me. The AC adaptor started making noises after I plugged in when I came back from a two-month vacation. The second time I plugged it in the drive was no longer working properly and it wasn’t visible on the PC. After a bit of googling, it turned out that many others have had the very same problem (the drive wasn’t working when they used it after several weeks of being idle).

I contacted LaCie support before my warranty expires but I got no response AT ALL. I contacted them again just ten days before the expiry of my warranty asking them to respond before my warranty expires but I got no replies too.

No company has the right to treat its customers this way. If anyone filing a lawsuit, count me in! <<< evidence for contacting them is stored in my trustworthy Gmail :P !

]]> By: Lee http://opinionopolis.com/2008/02/27/boycott-lacie/#comment-231 Wed, 02 Dec 2009 00:36:22 +0000 http://junglenyc.wordpress.com/?p=30#comment-231 Some of these drives may look like Rolls Royces, but they are Ford Pintos in disguise. I have to agree that Lacie has terrible customer service options for their products. I don’t fault the representatives, but the company standards suck.
I recently bought a new Neil Poulton External HD that failed within 10 uses. It started clicking at first, then it got to the point where it wouldnt spin up and stopped being recognized perioid. Little blue light is on, but nobody’s home.
I contact Lacie support, who makes you go through the routine of trying different cables, computers, etc. when you know they know a clicking drive is more than a cable problem. They send the power supply, doesn’t work. Finally get to where I HAVE TO PAY to get it shipped to a repair center. Add shipping to the price paid for the dead drive. The only options are either a) it gets repaired, or b) they send me a replacement refurbished drive. WTF?! I spend nearly 100 bucks on a NEW drive with a 2 year warranty*. It breaks in less than 3 months, and my best option is a refurbished drive? That shouldn’t even be legal.
They should be refurbishing everything they put out before selling faulty products as new. This garbage shouldn’t even be allowed to be traded in for tickets at a Chuck E Cheese. I would have saved the time and money buying another manufacturer if I had know how disappointing this experience with Lacie would have been.

]]> By: edstate http://opinionopolis.com/2008/02/27/boycott-lacie/#comment-217 Fri, 11 Sep 2009 01:01:39 +0000 http://junglenyc.wordpress.com/?p=30#comment-217 Watch out, because I did what they told me and it actually ruined my drive. Make sure you’re backed up (duh).

]]> By: Rob http://opinionopolis.com/2008/02/27/boycott-lacie/#comment-216 Thu, 10 Sep 2009 23:58:47 +0000 http://junglenyc.wordpress.com/?p=30#comment-216 Wow, I had not had such bad luck with my LaCie drives, but boy are they giving me the runaround. I registered my problem with them online, and they get back to me every few hours, asking me to try something else. The only reason I can figure they didn’t just tell me all the things to try in the initial email is because it seems they are trying to deliberately drag their feet.

What just killed me is their last support message to me was identical to their first! Talk about making me go in circles! This has gone on for over three days now, and I just want them to honor their warranty and send me an RMA for this dead drive. Now I’m on hold, because I want to talk to a person, rather than go in circles with the online jokers.

]]> By: wotilu http://opinionopolis.com/2008/02/27/boycott-lacie/#comment-206 Mon, 10 Aug 2009 20:32:09 +0000 http://junglenyc.wordpress.com/?p=30#comment-206 Absolutely the worse drives on earth. I also experienced on several occasions brand new drives I purchased which didn’t work, and one is under a year old and now it refuses to mount. The customer support is absolutely insanely dreadful and not helpful. They say the same thing to all people— that it is the power supply chord —which I think is just a BS story they invented because the drives are faulty. I insist on a class action suit NOW! The retail venders here in NYC say they can not even keep up with the amount of faulty units they are returning.

]]> By: SuperJuice http://opinionopolis.com/2008/02/27/boycott-lacie/#comment-199 Sun, 19 Jul 2009 01:36:40 +0000 http://junglenyc.wordpress.com/?p=30#comment-199 I just purchased a brand new 1TB external 5.25 disk after being convinced it was the best option because LACIE offered 2 years warranty. After 10 minutes (yes 10), the power supply started making an extremely loud hissing noise. I looked up ‘lacie hissing’ and found out that I wasn’t the only one.

I refuse to use this power supply, it is so loud it sounds like it is about to catch fire. I contacted support and I am going through the run around at the moment, the place that sold it to me won’t replace it because it technically still works. I can’t describe how loud this hissing is, but if you get on youtube there are a few people who have posted videos that show what you can expect.

I now have a brick that I can’t use, a ticket raised with support who are giving me the run-around.. and still no where to back my files up to.

The power supply that comes in the box is “Sun Fone”, made in China. Avoid at all costs!

]]> By: edstate http://opinionopolis.com/2008/02/27/boycott-lacie/#comment-191 Mon, 20 Apr 2009 12:37:01 +0000 http://junglenyc.wordpress.com/?p=30#comment-191 Well, you know that drive they so graciously replaced the failed with? Well, it stopped working a few days ago. And I hardly even use it for anything. They’re all absolute garbage and they should be ashamed of themselves.

Thank God I had everything triple-backed-up to a 2TB MyBook.

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